REVIEW C. | 02/11/2021 2:10pm
The concierge was a joke , they never knew anything about the on site restaurants and availability. The free non moterised water sports had fees. I informed Them before we arrived it was our 29th year anniversary, they made no acknowledgement of this. Since the property was at 5 % occupancy we asked for a late check out. This request was denied.
REVIEW C. | 01/27/2021 1:27pm
My husband and I travel around 3-5 times a year. This is on the top of the list. Service was top notch. Special thank you to Oscar at the front desk for making us feel like we were VIP. Property is amazing and there is so much your could do and yet very relaxing. Our pool in the villa was heated. We used it every night after dinner. Aaron, our boat driver was fabulous, he, would pick us up at the restaurants when we contacted him on what's up and take us around the water ways. All the staff were extremely friendly and helpful. Our room attendant, Sandra, Made special decorations on our bed, we had swans one night and a monkey the next. Thank you to Robert and Gilman, the butlers, who also took great care of us. We are looking forward to come back to this paradise ans would definitely recommend this property.
REVIEW C. | 04/03/2019 9:30am
The staff at the Heritage Place Myakoba was unusually friendly, attentive and helpful. They made a great stay even better.
REVIEW C. | 02/06/2019 1:12pm
We absolutely loved The Fairmont Heritage Place at Mayakoba. From the moment we arrived to to the moment we left, we felt extremely well taken care of and treated like we were the only guests at The Fairmont. The staff is phenomenal and the facilities top notch. The Residences are very comfortable, whether you are inside lounging or outside on the patios. Javier at the Lobby Bar took very good care of us each morning for breakfast, serving up delicious food! The beach is beautiful and comfortable and again, the staff takes very good care of you while you are relaxing. Getting to and from the beach is a breeze. It's a quick 7 minute walk and if you prefer, you can catch a ride on one of the golf carts that run continuously. Having the ability to visit the other Resorts within Mayakoba was an extra treat. Wonderful restaurants and the food incredible at each restaurant we visited. Transportation to and from the airport was arranged easily and is an easy 30 minute drive to Mayakoba. What a beautiful resort. We cannot wait to go back!!
REVIEW C. | 01/30/2019 9:59am
Excellent property and concierge. Lots of other resorts on this property. Prices of restaurants are extremely high compared to the surrounding area. Lots of cheaper dining options outside of resort.
REVIEW C. | 03/07/2018 9:22am
It was truly one of the best vacations we have had and we have travelled the world. Mayakoba is a magical place. We loved the convenience of available transportation to any of the other hotels restaurants and the ease of being able to charge everything to the room wherever we went. The staff was obviously very well trained and eager to please wherever we went on the Resort. A wonderful experience we hope to repeat soon.
REVIEW C. | 02/21/2018 9:51am
A very professional staff that that tried to meet our every need. The property was very well maintained. We look forward to a return trip!
FRED B. | 02/21/2018 9:20am
Great resort! Beautiful 3BR residence with a great view. The staff is exceptional and will arrange any tours. You can also arrange to have a chef prepare meals at the unit.
DEBRA H. | 02/15/2017 1:31pm
This is an extraordinary place. There are amazing reastaurants in the complex...not all of them are at the Fairmont, because there are other 5 star resorts (like the Banyan Tree and others) inside the gates. There are two fascinating boat trips to take, bikes and bike paths, and one of the best golf courses in Mexico. I loved the bungalow and it was huge. This is a wonderful place.