REVIEW C. | 01/09/2019 3:55pm
We were treated exceptionally well! The personal service and experience at this resort exceeded our expectations! The staff (especially our concierge, Jean Miguel, and the butlers) were amazing! Everyone was helpful, kind, and went out of their way to ensure a wonderful stay! Thanks so much!
REVIEW C. | 03/07/2018 9:22am
The customer service is top notch. The people really make this resort stand out. We felt pampered and spoiled by all of the butlers. Alfonzo, Emmanuel and Edison were awesome. Oscar and Pamela were wonderful personal liaisons. The spa attendants were always available and couldn’t do enough for us. The wait staff were attentive and very nice. We had a very enjoyable week!
REVIEW C. | 04/05/2017 9:43am
The gracious concierge and butler made the stay truly remarkable and devoted tremendous energy to making our stay memorable. The sunset beach dinner and in-room chef experiences that come with the package were phenomenal. All of the staff were friendly and helpful. This property is very large but at all times we felt we had privacy and individual attention. Special amenities were the 5K running route, the diversity of wildlife that is everywhere, the beautiful and interesting beach, the Mayan ruins and information, botanical gardens, and the long, lazy river! We had a lovely family vacation and would happily return again.
REVIEW C. | 01/14/2016 9:46am
The picture showed a different room then what we stayed in. We would not stay again do to kids. Also no private swimming pool. Butlers were amazing
Jamie E. | 12/15/2013 7:40pm
Fabulous suite! Your butler will ensure that everything is to your liking. Premium liqueurs in suite just in case the all-inclusive isn’t enough for you. The buffet is nice, but there are also great restaurants from which to choose. I personally loved the Brazilian and the Italian restaurants. Did scuba diving right from the resort – it’s not Cozumel, but still nice. The kids enjoyed the playstation3 and the xbox in the suite when not playing outside by the pools or beach. But the professional staff really make this resort even more special.
Edward C. | 04/11/2013 4:09pm
This is our second time staying in this suite. The service is very good, friendly especially you have your own butler to help you out everything. The suites are roomy a bit over sized but good enough when the chef come to cook in your room. The roof terrace is spacious and has a glorious ocean view. There are 6 special restaurants to choose from and we enjoyed the seafood from the Mediterranean and Italian restaurant. The French restaurant is always the enjoying night for us. The spa and massage are very clean and professional and we are looking forward to go back there every year.
Mark G. | 09/03/2012 2:50am
This is our home resort and we love it. The food is great and the service is friendly. The snorkeling here is amazing and we have seen sea turtles and other fun wildlife in the bay. When the ocean is too rough we like to relax and take a ride down the lazy river, a great way to stay cool. We love the location. Your close to so many great things to do. If you like snorkeling or shopping Akumal is just a few minutes away. If archealogy is your thing there are lots of Mayan ruins in the area to see. The suites are beautiful and modern. They are nicely decorated and make you feel at home. The view of the bay is amazing. The rooms are cleaned daily and the staff were very professional. Long and short of it is that this is a great place for a tropical gettaway.