REVIEW C. | 10/06/2021 8:55am
Everything was perfect!!
REVIEW C. | 09/29/2021 2:28pm
Property needed some updating such as higher toilets and two sinks in the master bath. MBR shower valve needed work was very loose.
REVIEW C. | 12/02/2020 10:23am
Swimming pools had bugs, worms laying at bottom, Signature Collections pool area is VERY small.
REVIEW C. | 12/09/2019 9:29am
The property is very well maintained with beautifully manicured landscape. We enjoyed the amenities: the lazy river, the restaurant, the marketplace and the golf courses. The concierge service was excellent. They were always very helpful and courteous. Check-in was seamless as was the check-out process.
REVIEW C. | 08/14/2019 9:24am
$80 .00 For breakfast was way too much did not know the price of the breakfast after we had gotten it extremely extremely overpriced breakfast at the Riverside Grill
REVIEW C. | 05/29/2019 4:41pm
Fantastic property. Been here a few times and it is top notch!
REVIEW C. | 01/09/2019 3:54pm
I was never checked in by Registry-Signiture Collection Rep. He was busy in office with someone after 15 minnutes I checkin at the front. So that part was not great and I was not told to use Room key for elevator which made confusion, thanks to a guest I found out. And Microwave Broke but they took care of it the same day. Having mid-week cleaning was nice. Robes for guests are for Skinny people.- One size doesnt fit all anymore. Hubby only 5'9 and 200 lbs couldnt even cover half of body :( Nice thought just go larger. Heated Lazy River A Plus and Nice Hot Tub too. Mini Golf was great.
REVIEW C. | 12/12/2018 10:06am
Golf is not a good deal for owners
REVIEW C. | 12/05/2018 11:08am
It was a great experience. We were treated like VIPs. Very nice property with great amenities. The concierge service was wonderful and all the staff members were great. Would definitely stay there again.
REVIEW C. | 11/28/2018 9:12am
Staff did a excellent job and were friendly and helpful.
REVIEW C. | 11/07/2018 9:39am
We thoroughly enjoyed our extended family vacation here. we were pleasantly surprised at the level of accommodations and amenities in our unit, such as the espresso coffee maker, and the luxury toiletries. We enjoyed floating around the lazy river each day. But lots of other activities to fill the week as well.
REVIEW C. | 09/12/2018 9:45am
Very nice accommodations. One of the better stateside resorts we have visited. Very clean and accomodating and the staff was helpful and professional
REVIEW C. | 04/25/2018 2:41pm
I called to have the sheets replaced because my grandson wet the top sheet during his nap and they happily changed all the bedding right away. I call to let them know that a pan handle was loose and they sent someone up right away. I love the fact that they called to check in to verify that my requested were taken care of to my satisfaction or if I needed anything else. Everyone was so kind and helpful! Such a great place to stay!!!
BRADLEY B. | 01/31/2018 10:10pm
We stayed here in December 2017 and the facility was very nice. We had a two bedroom villa on the 8th floor and the room had everything we needed. The staff located on the Concierge floor were always very friendly and willing to help in any way they can. The resort is Huge so I highly recommend renting a vehicle. The weather was cold so we do not use the pool but it did look very nice. We stayed here mainly to visit the WDW resorts which was only a short drive away. There is a grocery store, Publix, located right outside of the property gates which is very convenient. We also booked two other rooms through RCI which were located in the East Village for family. Those villas were also very nice. All in all a great resort.
REVIEW C. | 11/15/2017 9:50am
We were a little disappointed with the Concierge services. I had emailed the before our arrival about booking golf and other things that we thought they were able to assist us with. And, never received a response back. And, I emailed them twice.
REVIEW C. | 10/04/2017 9:45am
Loved it here, would definitely stay again if in Florida. Had everything needed, so glad we managed to spend 2 days at the pool
REVIEW C. | 01/03/2017 11:59am
Just a couple of comments. We were on the 8th (top) floor with a nice view, except the window was so dirty you could barely see out of it. Needed cleaning badly. The only other suggestion is to get rid of the couch or at least get some comfortable furniture to sit on. Overall, had a great time. The golf was fun and the courses were in great shape. The overall facilities were very nice too, We would stay there again.
REVIEW C. | 01/03/2017 11:59am
Pre-arrival communication was excellent. Check in was quick and easy. Golf courses on property were convenient. Grocery store and other convenience shopping was close by. Staff were friendly and helpful and the property was beautifully maintained. We would go back to this property.
BYRON P. | 12/04/2016 11:54am
This is a nice condo with beautiful grounds , lazy river area and golf courses. Unfortunately , they have staffing issues and the Signature Selection two bedroom condos overlook the parking lot. I was told better and quieter view units weren't available........ even though there are 8 floors in each building. Found out about half way through our stay we were entitled to discounts, perks we weren't told at check in. Instead, they tried selling us this stuff at check in. Apparently, we weren't given priority check in either as we stood in line and then got shuffled to another sales area for parking pass and sales pitches. Restaurant was sub par, and breakfast buffet really poor. Despite their staff problems, we would stay there again now that we know a few things and could manage around their staff. It is a nice place.
REVIEW C. | 11/09/2016 9:52am
We would only return to this property if the management of the site improved. The Concierge service was shockingly poor, the 'special area' for Signature Collection guests at the pool had threadbare hand towels for the sunbeds. The only calls we got were selling of the 'tours'. Despite sending numerous EMails telling our arrival date and time, we were not expected and no-one had communicated this information. We had complete disinterest from the golf club in giving us information, so played outside of the resort. Holiday Inn need to look at how this site is managed. Should not be in Registry Collection.
REVIEW C. | 09/14/2016 10:37am
The Orange Lake resort is large resort that has plenty of things to do for the entire family. Our room was beautiful and spacious. I absolutely loved the Concierge services offered there, especially Danny, he was exceptional. However, the breakfast buffet at River Island was terrible!!! I felt that the pool area could have benefited having additional attendants to keep the area clean, neat, etc. I really enjoyed that there was a separate section for the signature collection guests, however is was really wasted space for us because it didn't; have direct access to pool availability, When traveling with young children, that is a must! Also, I felt that area could use an attendant to replenish towels, offer assistance,etc.
REVIEW C. | 05/04/2016 10:15am
Our concierge service was excellent from start to finish and I would personally like to thank one particular employee for his level of service and commitment to ensure our experience. His name was Daniel for Puerto Rico. Thank you very much my friend for your personal touch and hospitality.
REVIEW C. | 03/09/2016 10:57am
The property is very nice especially for kids! The check in process at the main building was great and we were given directions to our building and told that someone would be there to greet us, show us around, and help with our bags! We looked around for 30 minutes and then decided to do it ourselves! We were on the 6th floor which was the only floor in the building that has not been remodeled! The unit was nice but needed updating for sure! The dishwasher literally fell out when you opened it! Otherwise the place was nice and the amenities are great! Will be back!
REVIEW C. | 02/10/2016 2:19pm
Walls were paper thin - could hear snoring from next unit. No grills on property. Not 'registry' quality.
REVIEW C. | 09/17/2015 12:22pm
This is a beautiful resort and the staff was very helpful. The weather was very hot and humid so the the pool and lazy river were very welcomed. There were plenty of restaurants and shopping nearby and Disney World was only 15 minutes away. One night we watched the Disney World fireworks from our balcony. We wish we could have spent more time here.
REVIEW C. | 09/03/2015 12:06pm
The food at the resort was average and the cost was to high for what was being served.
REVIEW C. | 07/15/2015 10:33am
very well appointed property ...would stay again
REVIEW C. | 12/01/2014 4:19pm
We had very positive experiences with property staff: professional and very helpful. The units are extremely well-appointed, modern and spotlessly clean! The property seems very well managed.
| 09/24/2014 4:05pm
Surprised that it was a 7th floor apt and not a house. Well located on the lazy river. Furniture and decoration very heavy and dated. Didn't tell us about kiddy pool. Found out about ti second last day. Shops, restaurants closed early or didn;t open at all as it was the week afte Labour Day. However, it was well located, goood resort facilities, great service, very clean. Very good value for $250 exchange fee. Treated as a signature Owner with discounts, free tubing and mini golf.
| 08/21/2012 1:48am
This is our 2nd stay at this property and I have nothing but compliments for staff and the property itself. Great place, great location.-- Robert S.