ROBERT B H. | 07/26/2017 12:29pm
Spectacular Resort and amazing Location. Beautiful 3 bedroom 3 and half bath Condo. Pros: Location is great 1o minutes from North Shore Tahoe. The Village is great and offers many fun activities and a few good restaurants. The skating Rink is great. Free Gondola use is nice. VIP gondola entrance is great. Private Parking is nice. Condo is huge and well laid out. Cons: One Village Place Service is terrible. Concierge desk is hardly ever staffed. There is a severe lack of information in the Condo and at the Desk. Staff is poorly trained. There was no mention of what perks we had available, such as Land Rover Service. We were not told what to expect regarding the maid service. It is only one time, which was on Monday. We had to call North Star Lodge Concierge to get any help or Info. This is not a deal breaker , but for this level of Resort i expect better service. We are Monte Cristo Owners and they are sooo much better at service and information. Cons: Beds are horrible. Hard as rocks Cons: Showers are terrible. Low pressure and weird, tiny shower heads. We probably won't return.
| 07/08/2014 5:18pm
Location is as good as it gets! Service was great. I did have a problem with paying for light cleaning, such as making the beds and taking out the garbage for $80 and $160 anytime that you wanted towels and sheets laundered. I was never told that there would be additional charges for those services...
| 08/21/2012 1:48am
Excellent vacation escape and outstanding service-- Leo H.