REVIEW C. | 03/31/2021 8:56am
The Whiteface Lodge is one of the best exchange properties I have used with the Registry Program. A true 4-star resort.
REVIEW C. | 10/07/2020 9:14am
The staff was great. Billy (did not get his last name) the.bellman was particularly helpful with great suggestions for local activities. He represented your facility extremely well. We really enjoyed our stay.
REVIEW C. | 09/16/2020 9:29am
The bed was terrible and resort employee only offered us extra quilts which did not help at all. One employee said they have one extra cot that was not available. The next day the employee said the resort had no extra cots period. We had several nights of poor sleep. The pull out sofa was used for the last 5 nights which was somewhat passable.
REVIEW C. | 03/25/2020 9:20am
I love Whiteface -my favourite resort. Too bad we there there during Covid 19 outbreak I missed going to the restaurants and stores in town. I also wanted to ski at Whiteface -next year.
REVIEW C. | 10/16/2019 9:41am
The employees are super! They give you chocolate chip cookies too! Thank you! We will be back.
REVIEW C. | 06/20/2019 3:50pm
We absolutely loved this resort! Just beautiful and great amenities!
REVIEW C. | 06/12/2019 9:35am
We thoroughly enjoyed our week long stay. We loved the craftsmanship of the entire resort, down to the little details of the grounds. The customer service was superior! Everyone was very friendly and helpful. So much to do and most was complementary, including a movie theater with fresh popcorn and fresh chocolate cookies with turn down service each night. We took advantage of S'mores by the giant fireplace as well. Housekeeping was provided everyday. We also enjoyed the cozy bathrobes and jacuzzi tub. Another treat was the free DVD library. If we ever travel back to this area of the country, we will stay again.
REVIEW C. | 03/13/2019 1:28pm
The Whiteface Lodge is our home resort and we love it
REVIEW C. | 03/13/2019 1:28pm
We had 4 grandchildren ranging in age from 3-8. The facilities at the hotel were amazing for them...3 different movies a day in the theater (all age appropriate depending on time of day), ice skating with complementary equipment, wonderful game room, s'mores by a campfire every night, and the swimming pool being everyone's favorite. They loved being able to swim between the indoor and outdoor pool areas and watch their hair freeze. The adults all wanted more time in the sauna and steam room... The accommodations were lovely, bedding wonderful. The entire staff was so friendly and helpful. Thank you for a wonderful stay. From the youngest to the oldest, we are all missing Whiteface Lodge!
REVIEW C. | 02/06/2019 1:02pm
We love this property and the very accommodating management. Special thanks to Jodie to address our special requests. A wonderful property. Our recommendations - 1. carpets are overdue to be shampooed in the hallways & rooms. 2. More common areas are needed inside of the property. 3. Safety recommendations for outdoor pool and Jacuzzi : a. kids should not be allowed in adults Jacuzzi, Rules must be enforced b. extremely dangerous to walk into and out of outdoor jacuzzi due to ice. The frozen railing is not help. The state of outdoor jacuzzi is waiting for an incident. c. Way too much Clorox in the water of the pool and all jacuzzi. d. The indoor pool area need to me monitored and mopped to avoid puddles and unsafe floor conditions. 4. Spa area is always great and more attention by staff with hot, cold drinking water and availability of cups and essential oils for steam room would be a great benefit. All the rest is great. Phenomenal staff - from management to maintenance people.
REVIEW C. | 11/28/2018 9:06am
The only negative comments I have is that fan on the furnace, temperature, was so very loud. At times I had trouble sleeping. When the fan came on it was so very loud. We weren't able to adjust or turn the fan off.
REVIEW C. | 10/24/2018 10:19am
Lovely resort. Staff is very friendly and accommodating. Only complaint is that the kitchen and refrigerator were very small. Had to keep a lot of food in cooler on porch.
REVIEW C. | 10/10/2018 11:13am
REVIEW C. | 09/26/2018 1:24pm
This is a gem of a resort. The attention to detail is outstanding. The rooms and restaurants were fantastic. The only thing that I think might need improvement would be a resurfacing of the tennis courts - they are getting worn and tired looking. Other than that, everything was truly great.
REVIEW C. | 07/11/2018 10:44am
Kudo’s to the entire staff, Whiteface Lodge is truly first class perhaps even a cut-above first class. Anna at the Concierge desk is especially helpful. She takes it upon herself to research requests she has not encountered before. Twice daily room service was the best we’ve seen at any Registry property. We loved the Canoe club, using each and every day.
REVIEW C. | 07/11/2018 10:43am
The property service was amazing and the cookies they left every day were a priceless touch. We love it.
REVIEW C. | 03/21/2018 9:39am
My wife and I just returned from a wonderful vacation at Whiteface Lodge with another couple. We have had the good fortune to stay at many great hotels and resorts in recent years. Whiteface stands atop all winter destinations that we have experienced. The setting is outstanding and the architecture of the main lodge is remarkable. Our suite was first rate and very relaxing after a day of skiing. We highly recommend this destination. I would also recommend Whiteface if you are considering a summer or fall vacation. Lake Placid offers great 4 season experiences. You wont be disappointed!!
REVIEW C. | 02/13/2018 4:29pm
We did not have access to special Owners Lounge which I think we should as owners. If we are not given those privileges, we should have the complimentary breakfast, like other non-owners.
REVIEW C. | 01/31/2018 9:29am
Welcomed as a registry member and made to feel very comfortable throughout the stay
REVIEW C. | 01/19/2018 4:04pm
Love Whiteface Lodge. Always a great getaway for us. Beautiful rooms and love the town of Lake Placid.
REVIEW C. | 10/13/2017 1:16pm
Apartment crockery and cutlery were dirty and we had to wash them. restaurant was overpriced. Only catered for the exclusive. I thought the atmosphere within the lodge was that people thought it was better than it was. Areas have started to look tired.
REVIEW C. | 09/27/2017 11:13am
It's an amazing property and we had a terrific time. Hope to return again soon.
REVIEW C. | 06/28/2017 2:36pm
Beautiful resort. Very helpful and friendly staff. Great location in Lake Placid. Easy to get to many places in the Adirondacks.
REVIEW C. | 06/14/2017 10:16am
We really enjoyed our stay at Whiteface. The accommodations were beautiful and the resort staff very friendly and accommodating. Can't wait to go back!
REVIEW C. | 11/02/2016 2:42pm
We unfortunately had a very bad week for weather so the regions outdoor activities (which we had come for) were largely unavailable. But we found things to do at the resort and had a good time there. I don't know why all of these resorts don't have recycling containers in their rooms!
REVIEW C. | 10/26/2016 1:16pm
Great property, really good staff. My only caution would be that it is a bit of a drive to Whiteface Mtn if you are there to ski. The property is good enough that I would still stay there and make the drive.
ALEXANDER H. | 07/11/2016 10:20pm
March 2016 was our third time in this resort. We keep returning to it as it is a wonderful place to spend a short winter vacation - snowshoeing, skiing on good snowy days; otherwise shopping in town and spending time in the SPA. Staff is very professional, cookies are delicious, accommodations are great and super clean. If opportunity arises, will spend a week during winter in 2017 ski season.
REVIEW C. | 06/29/2016 9:35am
Staff were ALL very friendly and made a point of addressing us by our name; made the interaction personal.
REVIEW C. | 03/21/2016 10:14am
I love this resort -try to come back every year and hope to return in 2017. My favourite place to visit. I love the little town of lake Placid too.
REVIEW C. | 03/03/2016 10:32am
Great facilities, staff and cookies
REVIEW C. | 01/06/2016 11:15am
Whiteface Lodge is an exception property. The accommodations are exceptional and the various activities that are available on the property are numerous. Plenty of things to do for an outdoor individual in the area. The pool at the Lodge is wonderful. Going back again, perhaps next year.
REVIEW C. | 05/07/2015 1:59pm
We were put in a room below a room that was being upgraded. As the resort was well under occupancy it was very disappointing to have been placed in that room, the manager was cooperative and moved us to another room but it was frustrating to have to move. He comped us a meal but the waitress charged us the appetizer which was very strange The staff were all very friendly
REVIEW C. | 03/30/2015 11:50am
We are fans of the Whiteface Lodge and always recommend it. The employees are ALWAYS wonderful. Everyone from Bob the landscaper, to the cleaning people, to the waiter who's family owns an Italian restaurant on main street , Anna the concierge that gave me a ADK ornament that I admired and on and on. The decor is phenomenal and the activities that they bring in for kids like the Alex and his animals from the Adirondack Wildlife Refuge, Mad Science programs and Camp Kanu is really appreciated
REVIEW C. | 03/30/2015 11:46am
Excellent resort. Wish some improvements were done to the Kanu Dinning room. The food we were served was the quality of a diner, and not deserving great wines recommended by Scott , the sommelier. Besides the disappointment with Kanu - all was GREAT.
REVIEW C. | 03/30/2015 11:46am
I love this property -would love to back next year same time and maybe in late August of this year as well.
ALEXANDER H. | 03/14/2015 12:09pm
This was our second time in this resort for a week of winter activities. Our impressions are the same - absolutely great resort and managed very professionally! Would highly recommend this luxury resort, the enjoyment of the spa managed Elize, would recommend to taste the mixed drinks by the sommelier Scott, yoga classes with Mim. The only disappointment was the Kanu dining room - totally overpriced for the quality of food we were served. But the rest of the stay was fabulous, just like a year ago, and we would be returning to the lodge if another opportunity arises. I & A
REVIEW C. | 02/10/2015 2:55pm
Everyone at the Whiteface Lodge was very friendly and helpful. The front desk staff, restaurant staff, housekeeping and valet. I hurt my knee skiing and they had a pair of crutches to use during my stay. Excellent service
REVIEW C. | 11/19/2014 2:30pm
Great property. Very friendly staff. Highly recommended.
| 09/24/2014 4:04pm
Superb property, amenities and restaurant! Loved our stay at the Whiteface Lodge,
| 09/24/2014 4:04pm
Great accommodations. Great location. Helpful staff.
| 09/24/2014 3:00pm
This place is extraordinary
| 07/08/2014 5:07pm
I really enjoyed the s'mores - the fire with all the ingredients- that were available every evening. I also enjoyed the canoe club. I was amazed that we had maid service tice a day.
| 07/08/2014 5:07pm
This is such a lovely resort. The staff goes out of its way to be helpful. The grounds are immaculate; the games room is ideal for all, the spa, the walks, the dinners...it goes on and on!
| 07/08/2014 5:06pm
The White Face Lodge is my favorite place to go for vacation. The staff is so accommodating and friendly. This trip it rained alot but it didn't bother us at all because there is so much to do at the lodge itself. We had a very relaxing vacation. One of these times we will have to come up in the summer since we've been there in the fall, winter and spring and love it all the time.
| 07/08/2014 5:05pm
The Whiteface Lodge is an amazing, wonderful property. This was our fifth year of enjoying a winter-time family vacation there. Thank you!
| 07/08/2014 5:05pm
Wonderful resort can't wait to go back. will be booking for next year. I love all the amenities and the cookies everyday -what a fabulous resort - too good to be true
Alex H. | 03/18/2014 10:33pm
We spent a week in February 2014 in this wonderful resort. The accommodations were excellent -the facility is super clean, rooms with fully equipped kitchen, very comfortable bedding, excellent spa, complimentary daily newspaper, freshly baked chocolate cookies and hot chocolate, and even everything one needs to make s'mores were placed at the outdoor fireplace. Highly professional and friendly staff; a free shuttle would take me to the head of show shoeing trails and shopping. If opportunity comes, we will be back for sure! - I & A
| 08/21/2012 1:48am
Beautiful property, quality staff, great amenities, very satisfied with the property.--David B.