REVIEW C. | 07/26/2017 1:33pm
We didn't have a bathroom door (glass ), the dishwasher didn't always clean the dishes, the coffee maker had to be replaced, the blender had to be replaced TWICE, and the clothes dryer did not work. Considering the enormous enormous monthly payment we make and the equally outrageous maintenance cost, I was extremely disappointed with the maintenance of the unit we were assigned.
REVIEW C. | 07/19/2017 10:44am
The resort is beautiful and the views are awesome. The beach is for walking, not water activities. The Quivira golf course is breathtaking and all-inclusive! We were given Villa 125 which seemed to surprise the guards after we checked in and drove to our location. It's the villa closest to the road and with the least desirable view and the resort was not sold out by any means so they were surprised we were put there. The pool was murky for the first three days. It took awhile for the chemicals and vacuuming to clean it up. Again, I don't think they were expecting anyone to stay there. Housekeeping needs to do inventory on the kitchen supplies. We were short on forks, wine glasses, etc. We asked to have our A C temp lowered and were told it was no problem but it never happened. After a few requests we gave up. At any rate, the villa was private and well maintained and we had a very enjoyable week there.
REVIEW C. | 07/12/2017 8:59am
The houses are nice, but they are in dire need of maintenance and repairs. They also need to invest in upgraded appliances and include more kitchen wares as there are minimal pots, pans, and utensils to use. A lot of broken things in the house which was Phase 1. Also, check in day was a complete nightmare. Too many people and not enough check in staff. Long, unnecessary wait to check in.
REVIEW C. | 07/12/2017 8:58am
The furnishing of the property should be updated!!
REVIEW C. | 07/12/2017 8:58am
We loved the property and the amenities. The service was outstanding! We will definitely visit again.
REVIEW C. | 06/28/2017 2:36pm
I was dissatisfied with my villa during the stay (117). The hot tub stopped working, there was a leak in the guest bedroom and a leak in the master bedroom closet. There is often a very long wait at La Nao for shuttle service. I was there in June and there were never enough chairs by the main pool. The service by the pools was very slow, it took over 1.5 hours to get lunch by the pool.
REVIEW C. | 06/14/2017 10:15am
Previously stated issues we had on the comment card prior to departing. Although forgot to mention the stove fan and lights were inoperative as well... And the kitchen supplies were limited i.e.. no large frying pan, no cookie sheet, or something to be able to bake with. Recall there being more on our last visit... We loved the new Marketplace, restaurants, and golf course that have been added since our last visit. Overall a very relaxing stay, and Edgardo, our Concierge was spectacular. He checked on us every day that he worked, and resolved issues before we even knew we had any.
REVIEW C. | 05/17/2017 1:32pm
No chairs available poolside.. people come early & throw towels on chairs & leave... they need to do something about that!!
REVIEW C. | 03/01/2017 9:15am
Unfortunately, they couple the property orientation with a time share pitch, which means no orientation upon arrival, unless you want to suffer through an aggressive pitch. Our concierge was very helpful however.
REVIEW C. | 03/01/2017 9:14am
The property has fantastic views from all villas. The shuttle service was very efficient. Housekeeping was excellent. Food was very good. The meal plan we purchased had a lot of variety and made our eating and drinking effortless. HOWEVER, we were told that the plan included taxes and gratuity. We quickly found out that the gratuity included is very minimal and that the servers expected additional tips which put us in a quandary every time the bills came for signing. I even tried to find out how much the servers actually get so as how to figure out how much more tip we should give but no one could answer that question. It really should be disclosed ahead of time so we really know what we are buying. We did the presentation (which lasted 3 hours, not the 1 1 2 like they promised and was pretty high pressure at the end) and received a credit for the 3 couples that attended. We were not told that it could not be used for tips and therefore tipped generously due to the lack of communication about the meal plan. We found out at check out so ended up paying more and loosing some of the earned credit. It does state on the voucher that it does not include tips or boutique stores but we merely put the voucher in the safe until check out. Again, it should have been brought to our attention when they gave the vouchers to us and we shouldn't have had to look for the small print. All that being said, and with my newly acquired knowledge, we will definitely return.
REVIEW C. | 02/22/2017 3:44pm
Absolutely outstanding, very nice resort and location.
REVIEW C. | 02/08/2017 11:16am
We watch whales from our private heat infinity pool. Doesn't get any better
REVIEW C. | 01/03/2017 12:07pm
I always love coming to the Pueblo Bonito family of resorts. My guests Joe and Patti Palumbo also felt so good about their experience they purchased a resort property. As they exited the sales closing we all ran into Sr. Coppel who we spoke with. My other friends George (currently battling Lukemia) and his wife Helen have renewed spirit This was one of the best vacations, because I was able to share what I have with my friends and make them happy. To the wonderful people of Mexico, Thank You All.
REVIEW C. | 01/03/2017 11:58am
Pueblo Bonito Montecristo Estates is an awesome place to relax and enjoy the amazing views, excellent restaurants, pools, and amenities. I would recommend this resort to everyone who wants a 'Home away from home' experience. 5 Star rating from me.
REVIEW C. | 11/16/2016 3:51pm
This was our first time at Pueblo Bonito Montecristo Estates. We were very impressed with this property, the other properties on site and the others available available in Cabo San Lucas. We were particularly impressed with the service we received from Daniel.
REVIEW C. | 10/26/2016 1:15pm
This was our second visit to MonteCristo. On arrival to the Villa we were surprised and disappointed by the lack of cleanliness ( especially compared to our first visit ). Large areas of the tile flooring were sticky and stained, cigarette butts were around the outdoor BBQ area, a bedside drawer contained a used toothbrush and cobwebs were in one of the closet areas. We showed our personal concierge the areas of concern the next morning. Cleaning staff came in later the same morning and cleaned all areas of concern. We also encountered plumbing concerns during our stay. On 3 occasions we had to request that maintenance come to fix one of the toilets that refused to flush. It became apparent to us that the toilet needed significant repair. While each of our concerns were addressed we felt that the overall maintenance of the unit had declined significantly and we grew tired of having to keep requesting further maintenance. We made reservations in advance of our stay at the Siempre restaurant at Pacifica ( part of the Pueblo Bonita complex available to us ). We had previously been very impressed by the food and service and so decided to celebrate a milestone birthday there. We were however bitterly disappointed on this visit. The food was very expensive, served in very small portions and our waiter was not very attentive ( seemed to literally disappear from the restaurant for periods of time ) despite the fact that the restaurant was not very busy. Otherwise great !!
CHRISTOPHE L J. | 10/24/2016 3:32pm
We recently stayed at Montecristo along with two other couples in a three bedroom villa. Accommodations were excellent. We stayed in Phase 2 near the shuttle service to the Marina. View was great and location was excellent to walk to Sunset Beach resort. Each bedroom has a fully furnished ensuite making it a great spot if multiple couples are going. We will definitely be going back.
REVIEW C. | 10/19/2016 9:25am
Beautiful property and extremely nice staff. The views of the ocean and sunsets are great. Food very good. Just a great vacation.
REVIEW C. | 10/19/2016 9:18am
We, along with the two other couples we brought with us, thoroughly enjoyed our vacation! The accommodations were first class! Anna, our housekeeper, could not be more accommodating! We can't wait to return!
REVIEW C. | 10/19/2016 9:15am
We used two Villas, and of course; we loved them both equally. We will definitely go back in a heart beat. When will you have LCG again. pls let us know. Thanks. Much appreciated.
REVIEW C. | 10/05/2016 2:03pm
Never met our concierge. Furnishings in villa showing their age.
REVIEW C. | 09/14/2016 10:36am
Cleaning ladies did not clean up dead roaches on patio, but otherwise fine. Miscommunications between staff occurred a few times (i.e. schedule for our personal concierge, timing of maid service). Jose was great to work with. The phase 2 unit was beautiful! Can't wait to come back!
REVIEW C. | 09/14/2016 10:36am
We are owners of Monte Cristo Estates and I was not real pleased with the concierge service this time in the past we have had Joel and he has always been very accommodating. This time past the initial day we never heard from our concierge! Was not at all pleased as well with the owners sales meeting due to the weather our session was obviously cancelled but of course we showed up with no notification at all expect the claim they contacted us but had wrong unit on paperwork versus the house which was under our names gee why wouldn't you have looked this up to reschedule oh yeah didn't want to give us the monies were where promised lousy operations within sales all around would not recommend anyone buy from these folks in the future!!!!!
REVIEW C. | 07/13/2016 9:51am
It is a beautiful property. However, the upkeep on the home needs to improve. Villa 146 has water damage in the walls that needs to be repaired. Also a water leak from the ceiling in the laundry room. There should be full time maintenance people who can fix these things. The phone systems is terrible. The extensions on the phones in the villa do not work. Also when trying to call the resort from the States who ever answers hangs up or transfers to the wrong department. It takes several calls to finally get the right person on the phone. This is extremely frustrating. Every year I comment about this.
REVIEW C. | 07/13/2016 9:50am
Our concierge, Jose, provided outstanding services! He was always available to answer questions and assist with our planning needs. He visited at our unit and anytime we were in the main office or dining in the restaurant to check on us. Elisa at the front desk was outstanding! She was professional, warm, and friendly, and ensured that all of our needs were met. Elisa answered all of our questions and checked on our plans to make sure that everything was in place and running smoothly. Jose and Elisa are wonderful assets to your organization! Estella was our housekeeper and she did a fantastic job keeping the unit beautiful throughout our stay. She was very warm and friendly to our family. All of these staff members should be recognized for their exceptional work ethics and attention to the customer!
THOMAS R S. | 07/12/2016 6:50pm
This was our 2nd exchange property to stay at and although we were thrilled with the beautiful views from Villa 4 (all the way at the top in Phase I), we were less than thrilled with the service we received. No ice maker for the entire week that was never repaired (resulting in bags of ice being delivered daily for 7 people - sometimes having to wait 3.5 hours for it), couldn't lock/latch the front door (did get repaired after about 3-4 days), infinity pool did not recirculate resulting in stagnant and warm pool water, and spa only had 1 working jet. It IS a beautiful property with access to Sunset Beach and the Villa is tastefully decorated with stunning views of the Pacific. Shuttle service to Sunset Beach for taxis into downtown Cabo could be quicker for Villas 1-11...average wait time 30-35 minutes. In spite of the maintenance issues, we had a wonderful week. If we return, we may request Phase II Villas which are closer to Pueblo Bonito Sunset Beach Resort restaurants and the Sunrise Cafe.
REVIEW C. | 07/12/2016 4:23pm
The villas are lovely, the view is fantastic, and having a personal Concierge is a nice touch.
REVIEW C. | 06/29/2016 9:35am
The first villa had maintenance issues, such as, we didn't have hot water in the master shower for 4 days,the pool lights didn't work,a leak from the jacuzzi caused the plaster in the downstairs double bedroom to have fallen off. The villa was very shabby. We complained many times and no one listened. It wasn't until the next villa complained we were noisy that we were moved to a better accommodation. To be treated this way makes us not want to return.
REVIEW C. | 06/15/2016 9:09am
I did not appreciate being charged for a charity without being told. Also inaccurate charges were included on my account. Jose and Danirl who serviced us at the villa were excellent!
PAUL J. | 06/10/2016 7:15pm
This is a wonderful location to spend a week. Each Villa has a pool and is well stocked. You are on a hill, which makes for a beautiful view, but a long way from beach, there is a free shuttle service. The only problem is still the time share sales. When you check in there are ladies there trying to sign you up for a presentation, they will offer you money to spend on site, but they are not truthful on what you can spend it on.
REVIEW C. | 06/01/2016 9:11am
Only drawback was the waiting for the shuttle service at times
REVIEW C. | 05/25/2016 10:06am
Great property - will return.
REVIEW C. | 05/04/2016 10:14am
We were very impressed with Alfredo our concierge. He was thoughtful and very kind.
MARIO M. | 04/23/2016 11:52am
We returned to Montecristo Estates this February and spent two blissful weeks there. Overall, Montecristo is an amazing resort! The grounds are beautiful and luxurious. The gardens are lavish & vibrant, and the view is majestic & never ending. You are immersed in beauty from the moment you arrive ‘till the moment you leave. When it comes to the amenities, the three-bedroom villa we stayed in (#159) was superb & impeccable. The Harmony Spa truly delivers harmony to your body & soul, and the Golf Course is magnificent, as is the Club-house. When it comes to service, all the staff are courteous, professional, and welcoming, but then there are those that are particularly exceptional, like Karen & Alfredo. Karen was our personal concierge who visited us everyday to offer her assistance, wealth of information and made all our plans run smoothly. She paid particular attention to detail, and much to our surprise, made a birthday and anniversary special by going the extra mile with chocolate covered strawberries and cake. As for Alfredo – he was pleasure to deal with. He always welcomed us with his warm smile and handled our check- in & check -out promptly & effortlessly. In every respect, it was truly a heavenly holiday.
REVIEW C. | 04/13/2016 12:55pm
This is our 4th time back to Monte Cristo and we hope to return again and again. The level of service we received from oue personal concierge, Raul, was beyond our expectations. The villas are beautiful, the service is exceptional, We love this property!
REVIEW C. | 03/30/2016 9:14am
As we planned for this trip it was hard for us to visualize that Montecristo Estate Villas were co-located with Sunset Beach Pueblo Bonito resort which was a positive. We liked having such easy access to the pools and dining options.
REVIEW C. | 03/21/2016 10:13am
Awesome accommodations, amenities and service provided by all staff at MCE.
REVIEW C. | 03/09/2016 10:43am
I have been to the Montecristo many times and really love it there. In the villas you can do as much or as little as you want and just get some much needed down time and relaxation or do as many activities as you want.
REVIEW C. | 03/03/2016 10:31am
Always a FANTASTIC experience!!!
REVIEW C. | 02/24/2016 10:09am
One of the best resorts we have ever stayed at.
REVIEW C. | 02/24/2016 10:08am
Amazing place to just enjoy and relax letting the everyday stress melt away. Purchased groceries prior to arriving and stayed in our villa for the week. Made the most t of the private pool and hot tub, 4 burner stove and BBQ. Most amazing vacation to date. Can't wait till we go back. Only thing I would as for at check in is to request a villa in either Phase 2 or villa's higher up the mountain, Less road noise.
REVIEW C. | 02/24/2016 10:07am
This place far exceeded my expectations. Strongly recommend it.
REVIEW C. | 01/06/2016 11:55am
The shuttle people need to get their act together, they never returned phone calls as promised. Really messed up the transportation to and from airport. Thanks to Jose (our concierge) he managed to correct the situation.
REVIEW C. | 01/06/2016 11:54am
We have been to Montecristo Estates before and have always enjoyed our stay. We especially enjoy the infinity pool and the quiet. All of the staff are very dedicated and very friendly. It is a ways out of downtown Cabo but you can always take the shuttle in and a taxi back if you want to partake in the night life of the city. We booked our own fishing trip on Peleodor and had a great time plus we brought a little over 20 lbs of dorado home to enjoy later. We have been to other resorts and find the Pueblo Bonito salespersons less aggressive than other resorts.
REVIEW C. | 01/06/2016 11:50am
Best view of the Sea of Cortez and the Pacific Ocean in Cabo!
REVIEW C. | 01/06/2016 11:34am
Our concierge Raul was fantastic! Very helpful and visited us each day to say hello and assist with tours etc as well as solve any problems.
REVIEW C. | 01/06/2016 10:29am
Montecristo Estates is one of the most enjoyable places we've stayed. Everything about the vacation and the location was beyond our expectations! We've been here before and it keeps getting better.
REVIEW C. | 10/06/2015 10:47am
Excellent Location and Service. We stayed here for 2 weeks. Any minor issues that we incurred with the unit were dealt with promptly and courteously. Our Concierge was fantastic, looking after our needs for 8 people quickly and efficiently. Thank you Monte Cristo staff. We will return again.
REVIEW C. | 09/17/2015 10:33am
Towels were not equal to the quality of the property. There were rough and not the quality of bath towels I would expect from the excellent property.
REVIEW C. | 09/17/2015 10:32am
The property and staff were exceptional but I responded 'No' to the return question simply because we would have liked an easier walking ability to the entire property as well as more activities onsite the resort such as Emerald Estates has in Mazatlan.
REVIEW C. | 09/03/2015 12:06pm
Our concierge, Joel, did a great job. The property is growing and facilities are being added and expanded. The golf course is fantastic !
REVIEW C. | 09/03/2015 11:58am
Just as nice as our Grand Luxxe Property that we exchanged.
REVIEW C. | 09/03/2015 11:57am
Fantastic place to get away with great help and service
REVIEW C. | 07/29/2015 2:54pm
Prior to arriving I had spoken with the hotel portion about an extra night we needed in the middle of our stay. They were not helpful. However, when we arrived, our personal concierge, Raul, bent over backwards to make sure we were taken care of, as did our housekeeper and others! It really is their goal to make sure your stay is as wonderful and stress-free as possible!!! We love coming to Monte Cristo Estates and always look forward to our stays here!! The villas are amazing and we love having our own pool overlooking the ocean! There is really nothing not to love!!
REVIEW C. | 07/15/2015 10:31am
Our fantastic hilltop villa provided a breathtaking view of the ocean and memorable sunsets. The housekeeping staff Claudia and concierge Joel were top notch professionals. Chef Carlos and his crew topped off our stay with a an unforgettable dinner experience.
REVIEW C. | 07/06/2015 1:25pm
amazing place! we will return.
REVIEW C. | 07/06/2015 1:24pm
For the class of this property and the maintenance fees charged I would expect everything to be in excellent condition. Appliances were older and some in need of repair. Some pool tiles missing. Some lights not working.
SONJA A N. | 06/25/2015 1:19am
The maintenance of the resort is poor. The oven and bbq did not work. 2 sliding glass doors would not lock. The front cover to the Jacuzzi was missing, meaning the when anyone stepped out wet, they were next to the electrical wires, etc. Also, there were small pieces of glass all over the downstairs patio, as well as in the swimming pool itself. The rooms were clean. We rented a car this time because the shuttle service to down below is so poor. Often there are waits of over an hour which is not suitable. We feel this timeshare should not be on the Registry Collection since it's gotten so run down. The views are great from patios and pool areas.
REVIEW C. | 06/03/2015 11:57am
Limited vegetarian options were in the restaurants. Little accommodations were made to offer vegan meals. I will never purchase all inclusive again. Ice maker broken entire stay. Staff brought bag of ice instead of repairing the refrigerator. Golf fees are different than those advertised at PB Blanco.
REVIEW C. | 05/20/2015 10:36am
We love coming home to Montecristo Estates! We find such peace in the environment and such excitement from the people we meet!
REVIEW C. | 05/13/2015 9:20am
General maintenance was very poor, outfitting of the kitchen was extremely poor. Beds were very good and general clenliness was very good. Miscellaneous furnishings appeared daily. This place really needs to step up a lot of notches or get off Registry Collection. We were hounded right off with time share presentations. We own at this resort and it was embarrasing. If it's so great a place why do they have to pay people to sit through 2 hours of selling actually nothing for $10K+? Everyone hates it.
JAMES M J. | 05/11/2015 6:27pm
The villa had a wonderful view and we enjoyed the pool & spa. We mainly cooked in but the kitchen was extremely poorly equipped. Something went wrong on a daily basis, but was fixed very quickly. I know they are remodeling, but we had villa furnishings appear and disappear daily, we never did get a chandelier in the main room. Furniture was very stiff but the beds were great. If you go, be sure to rent a car to avoid having to wait for the shuttle, it's definitely worth it. Food on site was fair and bland. Offsite food was great. The resort needs to really pay more attention to detail, they know how to but just don't.
ROBERT W J. | 05/10/2015 5:57pm
We have stayed at the Monte Cristo on two different occasions. The first visit was perfection! Had a primo unit with a spectacular view and everything in the house was in good order. Our second visit had a few hiccups, but the Concierge worked hard to make it right and we were pleased with the outcome. What we love most about this property are the staff. They are all so humble and friendly, and always smiling. One of the gardeners that I saw each morning on my walk even picked me a bouquet of flowers one morning. Will definitely return again and again to the Monte Cristo! NOTE TO THE MONTE CRISTO - please upgrade the kitchen items. It was very difficult to cook a meal for more than 2 people. Not enough pots, pans, and gadgets.
REVIEW C. | 05/07/2015 1:57pm
We absolutely love Monte Cristo Estates. The view is absolutely breath taking. We ourselves loved the beds but our guests thought they were a little hard so we made one phone call and mattress pads were delivered instantly for everyone. The only thing we might suggest is to have a small bar fridge on the pool level for better access to beverages from the pool. This is our second stay at Monte Cristo and we absolutely love it there.
REVIEW C. | 03/30/2015 11:45am
Two flaws only, phase 1 is very high up, we had to call 3 or 4 times for a shuttle wasting at least 30 - 40 minutes waiting. Hot water situation was poor for showers, had to call to adjust a few times.
MARIO M. | 02/26/2015 5:39pm
We spent the last two weeks of January at the Montecristo Estates. Simply put, they were HEAVENLY! The villa (154) was beautiful, very clean,very well equipped and maintained. The view was magical! We were surrounded by mountain, ocean and immense beauty everywhere. It all revitalized our soul. Speaking of revitalization the full body Swedish massage at Armonia Spa was exhilarating. The Spa itself was beautiful and invigorating. Quivira Golf Course was breathtaking as was the Club House situated right on the beach. We tried the many restaurants the food was very good, excellent at Siempre, Sunday brunch and dinners. The service was professional, most courteous and friendly, unequivocally exceptional. Our gratitude goes to Karen, our personal Concierge, who contacted us everyday to offer her assistance and to make sure our wants were fulfilled. Our gratitude also, to the front desk concierge, Fabiola, Alfred, Eduardo and Jose, last but not least to the Manager Edgar who fosters such a wonderful team. We cannot wait to return.
REVIEW C. | 02/26/2015 4:27pm
Resort credits offered by sales department were poorly explained. Turns out exclusion for 'prepaid services' means 'gratuities' or 'tips'. We ended up not being able to use all our credits and paying the difference. Very disappointed as we frequently visit annually. Ice maker did not work in unit so had to call for ice delivery during stay.
REVIEW C. | 02/26/2015 4:26pm
This was our eighth year vacationing at Pueblo Bonito Sunset - Montecristo Villa - it does not disappoint; We enjoy particularly the privacy of the accommodations including having our own pool, the availability of services such as in-villa catering, and the lovely weather with ocean views and breezes. We like the options of multiple restaurants at the resort and the opportunity to be shuttled into the sister resorts in downtown Cabo. Additionally, we like having Sunday Mass offered in the chapel
REVIEW C. | 02/26/2015 4:25pm
This is an exceptional place to vacation.
REVIEW C. | 02/24/2015 5:04pm
REVIEW C. | 02/24/2015 4:54pm
REVIEW C. | 02/11/2015 3:37pm
The Montecristo provides us with a lovely villa, beautiful views, spa opportunities and great service. We swam in our own private pool twice a day and were able to see humpback whales splashing in the ocean. My husband and brother-in-law really enjoyed the new Jack Nicklaus golf course here while my sister and I indulged in massages. The guys also went fishing and we had some great ono (wahoo) which we could barbecue and enjoy right at the villa while watching some glorious sunsets.
| 09/24/2014 4:11pm
The villas themselves had some minor maintenance issues. Some were fixed in an timely manner and some were not fixed during our stay.
| 09/24/2014 4:03pm
Our gas grill was missing the tank, so it kinda ruined a dinner I had prepared when I couldn't grill the meat when everything else was done. The concierge service was really nice, room was very nice, did not like the entertainment on the mexican buffet, it was hard on the ears.
| 08/27/2014 8:47am
This resort puts tremendous pressure on guests to listen to attend a sales event, even if you are an owner at another property. They would not even give me the key to my unit until I signed up for a sales presentation. I refused and insisted they give me my key and they relented. A few days later my husband and I attended a sales presentation in return for resort amenities, which they honored at check-out, but someone called every day to see if we had signed up for a sales presentation.
| 08/21/2014 11:18am
The monteCristo definitely needs help with the general maintenance and upkeep of the property. Many things need fixed or repaired and we called for someone to take care of most of them. We should not have to do that.
| 08/21/2014 11:18am
I own at Monte Cristo and love going to Cabo. I was disappointed that the homes had minor repair issues that we requested they fix but they never made the repairs. They were also very slow with the golf cart service and the room service was terribly slow.
| 08/21/2014 11:17am
We absolutely LOVE the Monte Cristo and the staff. We were a bit disappointed with the time it took to correct the air conditioning and lighting problem we faced when we checked in and we also experienced more difficulties than ever before getting transportation from our Villa to other locations. in fact, we missed the shuttle on one occasion because it took a cart over 30 minutes to pick us up. We certainly expect to visit again and hope these items are corrected.
| 08/21/2014 10:32am
Monte Cristo was excellent would love to go back great service and Meal Plan is a must if you like to eat and drink like a Viking!
| 07/09/2014 3:11pm
We were disappointed that the golf course was not open when it was promised to be open in April.
| 07/09/2014 3:11pm
the villas need to be updated, new furniture etc. we had broken lounge chair, safe, front door lock. there seems to be less staff around, pools have loud music, empty drink glasses and cans. when i called ahead of time to make car arrangements, delivery of our bin, and dinner reservations it took 4 different phone calls, and none of it was done when we got there. Gerry took care of everything when we got there, but it was a little frustrating. This property needs to be seriously updated!
| 07/09/2014 3:10pm
Concierge is very rude
| 07/09/2014 3:10pm
This was our 3rd stay at this property and each time has been wonderful. Raul always provides the utmost professional and excellent service as our personal concierge.
| 07/09/2014 3:09pm
The only true negative with the Montecristo property is that the DIning system has gone 'All Incluusive' which has made a significant negative impact on the level of service in restaurants and quality of food on the resort property.
| 07/09/2014 3:09pm
excellent place to vacation
| 07/09/2014 3:08pm
transportation at this property is not reliable. When we complained about the length of time we had to wait for shuttles, the place seemed unconcerned that we were not happy. They also try very hard to get you to go to their sales breakfast, which we have done in the past, and did not want to do again. We were called a number of times and asked in person, when we declined they kept after us. Housekeeping was lacking, in the past it has been great
| 07/09/2014 3:07pm
they need to finish the golf course
| 07/09/2014 3:06pm
We did the timeshare presentation and were given a voucher to cover any meals drinks etc. upon check out they told us that gratuity on the meals are not covered but this was not disclosed on our voucher. That was very diappointing.
| 07/09/2014 3:05pm
Can't say one bad thing about the Montecristo property or its workers. They are fantastic!
| 07/09/2014 3:04pm
Ask to extend checkout for two hours but was not allowed.
| 07/09/2014 3:04pm
We had non stop water problems everyday. Water Heater was on and off each day. Had no water on Wed. of trip. Still like the resort and will go back but they do need to work a bit harder!
| 07/09/2014 3:03pm
No one actually escorted us to our accommodations or provided an orientation but I have not ever had that with any property. I was disappointed that upon check in, the personnel sent us to a desk where we were ask to take a tour. It would have been a sales pitch trying to get us to purchase a timeshare. I am not interested in going on any 90 minute tour for a credit on my bill. I would not expect such a high quality resort to allow this.
| 07/09/2014 3:02pm
The Montecristo villas have tremendous views of the Pacific from their lofty perch. The ocean is a long way from your deck, but with a wonderful private negative edge pool and ready transportation down the hill if you decide to hit the beach below, you won't mind.
| 07/09/2014 3:02pm
Excellent property. The only negatives were: (a) internet service slow and went off for 10 hours during a business day, (b) air cond went off, altho staff appeared promptly and fixed it, (c) no hot water on arrival, altho staff appeared promptly and we had no more issues with that. Overall a very good experience that could have been an excellent one.
| 07/09/2014 10:09am
Jose, the personal Concierge, was the best!!! Elizabeth, from housekeeping, was always smiling and did wonders with her towel magic. The two of them made it a wonderful vacation.
| 07/09/2014 10:08am
biggest problem staying at phase one at monte crito up the hill is transportation. The wait for the shuttle to get anywhere in the complex was really lengthy and inconvenient. Many times I walked down, and had to wait ver 45 minutes for transportation up to our unit. Taxis into town came fast, but the in house transport was inadequate and isolating . In addition, the unit is showing its age and needs redoecorating and refreshing.
David C. | 06/29/2014 12:54pm
35 years timesharing and this is one of the most private and unique properties where we've stayed. Free shuttles all over town and the four beachside sister resorts. Maid and Concierge service is second to none. Spectacular of Pacific Ocean from our own private master bedroom, pool and spa with spectacular views. We took our grown children/couples and all had private bedrooms and baths. Full kitchen, had our groceries delivered. Five star restaurants on site. We will be back again and again !
Timothy S. | 12/01/2012 12:10am
Really Great place to spend your time with anyone.
Dennis S. | 11/24/2012 8:11pm
Stayed on top row, 600 feet above ocean level. Awesome views, take binoculars. Personal pool was nice and warm for our toddler. Personal concierge was just that.
Yeisha C. | 09/15/2012 11:32pm
LOVED our stay!!! We requested a villa up high and were given Villa #1. View was AMAZING. It is great for families w/ younger children as we brought a monitor along and were able to swim and lay by the pool while our daughter napped. Will go back!!!
| 08/21/2012 1:48am
This is a GORGEOUS property ! It will be even nicer when the new building opens that has a restaurant and a big pool for gatherings. I loved it !!!!!!! The maid was so thorough that I wanted to take her HOME! I WILL go back! I felt like I was one of the "rich and famous" for a week!--Bobby W.